This is how it works

  1. Select device

    • Enter model/IMEI and select device from the pop-up catalogue. It is important that the model with the correct storage capacity is selected.
    • When selecting models without a purchase value, a notification stating that the device cannot be evaluated and sold is displayed.
  2. Evaluate device

    • When selecting models without a purchase value, a notification stating that the device cannot be evaluated and sold is displayed.
    • The progress made in answering evaluation questions is indicated by the icons in the progress bar.
    • Once an evaluation question has been answered, the corresponding icon turns green (= positive impact on purchase price) or red (= negative impact on sales price).
    • The sales price is only displayed when all evaluation questions have been answered.
    • It is possible to return directly to a question that has already been answered by clicking on the corresponding icon. The previous selection can be changed.
  3. Sell device

    • All devices that were subject to evaluation are displayed under "Your sales".
    • The transaction may only be completed after all personal data has been entered.
    • The device must be reset to factory settings before dispatch.
    • All SIM and memory cards must also be removed from the device before dispatch. If they are still in the device upon receipt by Teqcycle, they will be disposed of and cannot be returned to the seller.
    • By clicking on "Sell device", the seller submits a binding offer to Teqcycle. If Teqcycle accepts this offer, the seller is not required to provide any further confirmation.
    • Once the transaction has been concluded, Teqcycle will send an email to the seller containing a link to the status page. The processing status of the device can be tracked on the status page.
  4. Dispatch device

    • The final page is displayed after clicking on "Sell device". Here you can download dispatch labels and shipping instructions. These documents are available for downloading from the status page.
    • The shipping instructions must be heeded when packing the device.
    • The printed dispatch labels are affixed to the package so that the seller does not incur costs for dispatch.
    • If more than two devices are dispatched, a dangerous goods label which must also be attached to the package is provided in addition to the dispatch label.
    • To ship to Teqcycle, the package must be transferred to the transport company that issued the dispatch label.
  5. Processing of sales transaction by Teqcycle

    • The seller can see the progress and processing status of the sales transaction on the status page. The status page can be reached via a link contained in an email sent by Teqcycle.
    • Once the device has been received by Teqcycle, it is evaluated based on the same criteria applied by the seller.
    • If the seller's evaluation is consistent with Teqcycle's evaluation, the purchase is concluded, and the seller will receive an email voucher that can be redeemed on vmall.eu.
    • Where the device has received a worse evaluation from the seller than from Teqcycle, the sale will also conclude and a voucher for the higher purchase amount will be sent to the seller.
    • Where the device has received a better evaluation from the seller than from Teqcycle, Teqcycle will submit a new offer to the seller.
    • If the seller accepts the new offer, the sale will conclude and a voucher of the purchase amount will be sent to the seller.
    • If the seller does not accept the new offer, the sale will not conclude, and Teqcycle will return the device to the seller.